It has become very important in healthcare environments, especially of community health centers to approach patients as consumers of health services, while answering their complaints and comments (Frosch & Elwyn, 2014). Patient dissatisfaction and satisfaction of care should be echoed as important outputs of any country’s sound healthcare system (Lyu, Wick, Housman & Freishlag & Makary, 2013). Patient experiences of excellent care continue to become important aspects of improving quality of healthcare at clinics and hospitals. The National Quality Strategy (NQS) serves as a reagent and extent for a U.S nationwide focus on quality improvement determinations. By providing personalized and quality care to patients, better coordination of care can be achieved.
Frosch, D. L., & Elwyn, G. (2014). Don’t blame patients, engage them: transforming health systems to address health literacy. Journal of health communication, 19(sup2), 10-14.
Lyu, H., Wick, E. C., Housman, M., Freischlag, J. A., & Makary, M. A. (2013). Patient satisfaction as a possible indicator of quality surgical care. JAMA surgery, 148(4), 362-367. Retrieved from http://jamanetwork.com/journals/jamasurgery/fullarticle/1679648?tab=cme
