Research Gap on Patient Dissatisfaction of Care

 Desborough et al. (2016) provided an examination and through analysis of the relationship between detailed characteristics in general practice sceneries, nurse consultation, and patient satisfaction, which include enablement approaches. This study used mixed method approach to examine different patients’ engagements of care, from about 21 general practices in the capital of Australia. As a mixed method approach, research surveys known as The Patient Enablement and Satisfaction Survey were distributed to 1655 patients who engaged on nursing care between September 2013 and March 2014.  The analysis of data from the said components were shown. This research study uses Grounded theory to examine interviews with patients and staff from the different number of medical practices. Quantitative data analysis was used, which resulted in 678 finished survey samples with 42% respond rate. 48 interviews with 16 nurses, 23 patients and 9 health professionals were evaluated. The satisfaction rate and enabling rate were measured across the sampled patients. The resulted survey findings did not identify patient dissatisfaction of care. Most of the experiences of patients in the study were from the patient satisfaction and enabling rate. Patient dissatisfaction was not analyzed, thus provided huge literature gaps to revisit. Lastly, despite the tripling number of nurses in Australia, there exist little to none evidence on whether nursing care in general practice improves patient outcomes of care. 

Desborough, J., Bagheri, N., Banfield, M., Mills, J., Phillips, C., & Korda, R. (2016). The impact of general practice nursing care on patient satisfaction and enablement in Australia: A mixed methods study. International Journal Of Nursing Studies, 64108-119. doi:10.1016/j.ijnurstu.2016.10.004