The application of patient satisfaction survey in health care venues has been used as a quality indicator of performance evaluation, according to Sanchez-Perez, Sanchez-Fernandez, Marin-Carillo, and Gázquez-Abad (2007), yet these responses are merely an individual’s perceptions. Additionally, research of Lee, Khong, and Ghista (2006) indicated a lack of formal understanding on how to appropriately theorize the linkage between patient satisfaction and their insights on the quality of the health care received. While Gil and White (2009) cited prevailing evidence that patient satisfaction is useful but with
It is meaningful to say patient experiences and perceptions of the type and access of care they receive is an uppermost focus of any healthcare setting (Rubin & Rubin, 2012). Consequently, healthcare providers and professionals tend to focus more on the expectations and active patient satisfaction but not dissatisfaction of inactive patients in the level of care they received. It is significant to review features of quality indicators as they relate to the overall contents of one’s research process. The quality indicators of any dissertational approach, like the
Another peer-reviewed research article is Schoenfelder, Schaal, Klewer, & Kugler (2014). This article talks about the important factors that can significantly be associated with patient satisfaction in a health specialized urology and to understand the point to which such satisfaction ratings might be related or impacted to the hospitals and patients traits. The article uses bivariate analysis and multivariate study to show statistical significant between satisfaction scores and length of stay, provider status, work load of nurses and hospital size with feebler results related to the type of
