The application of patient satisfaction survey in health care venues has been used as a quality indicator of performance evaluation, according to Sanchez-Perez, Sanchez-Fernandez, Marin-Carillo, and Gázquez-Abad (2007), yet these responses are merely an individual’s perceptions. Additionally, research of Lee, Khong, and Ghista (2006) indicated a lack of formal understanding on how to appropriately theorize the linkage between patient satisfaction and their insights on the quality of the health care received. While Gil and White (2009) cited prevailing evidence that patient satisfaction is useful but with
It has become very important in healthcare environments, especially of community health centers to approach patients as consumers of health services, while answering their complaints and comments (Frosch & Elwyn, 2014). Patient dissatisfaction and satisfaction of care should be echoed as important outputs of any country’s sound healthcare system (Lyu, Wick, Housman & Freishlag & Makary, 2013). Patient experiences of excellent care continue to become important aspects of improving quality of healthcare at clinics and hospitals. The National Quality Strategy
